Vice President, Group Accessibility Department, Orange / France Télécom
Mr. Germain runs the Mission for Disabled Customers for the France Télécom Group. The Mission defines strategic planning in this area, implements the action plan, selects the service offer, develops new products and services, commercialises these, manages internal and external communications, and also develops institutional relations.
He joined the France Télécom Group in January 1991 as National Sales Director of the commercial subsidiary of France Télécom. He was appointed General Manager of France Télécom Cable for the Paris region in 1995, and he then joined headquarters as Marketing Director of the Public and Card Telephones division in 1999. In 2001 he was appointed Director of Services for Terminals and Fixed Public / Card Telephones, and in 2002 he took on the management of the Directorate of Public Access for France Télécom.
François-René Germain is speaking on the Business Value of Accessibility panel.